Refund Policy
At MaMi & Me, we strive to provide the highest quality products and positive customer experience to you and your little ones. We understand that sometimes a return may be necessary, and we want to make the process as smooth as possible for our customers. Please read our refund policy below for more information.
30-Day Return Policy:
We offer a 30-day return policy, giving you ample time to decide if the product meets your expectations. If for any reason you are not satisfied with your purchase, you may request a return within 30 days of receiving the item.
Eligibility:
To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unwashed or unused, with tags still attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Initiating a Return:
To start a return, please contact us at mamiandmeco@gmail.com. Our customer service team will guide you through the process.
Damages and Issues:
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.
Exchanges:
If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item.
Refunds:
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at mamiandmeco@gmail.com.