Shipping & Delivery FAQ
How long will my order take to ship?
We process and ship orders within 1-4 business days.
What shipping methods do you offer?
We ship through Canada Post. Delivery typically takes 2-8 business days (excluding weekends and holidays). Expedited and Priority shipping options are available at checkout.
How much does shipping cost?
All orders over CAD 75 qualify for FREE shipping within Canada! For orders under CAD 75, shipping fees will be calculated at checkout based on your location and chosen shipping method.
Do you ship internationally?
Currently, we only ship within Canada and to the US. For international shipping inquiries, please email us at mamiandmeco@gmail.com.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
Are there any additional fees for Canadian orders?
For orders within Canada, applicable taxes will be applied at checkout based on your province or territory. There are no additional duties or customs fees for Canadian orders.
What if I enter the wrong shipping address?
We are not responsible for lost packages due to incorrect shipping addresses. Please double-check your address at checkout to ensure accurate delivery.
Can I update or cancel my order after it's placed?
For order updates or cancellations, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Do you offer local pickup?
At this time, we do not offer local pickup. All orders are shipped directly to the provided address.
What is your return policy?
We offer a 30-day return policy, giving you ample time to decide if the product meets your expectations. If for any reason you are not satisfied with your purchase, you may request a return within 30 days of receiving the item.
Can I return a sales item?
All products purchased during sales or promotions are not eligible for return. Please choose carefully before completing your purchase.